Send the right inspection message at the right stage.
AGNT X uses inspection and booking events to coordinate messages such as confirmations, reminders, changes and follow-up. Templates keep wording consistent while the message remains connected to the relevant record.
Booking created
What problem does it solve?
Repeated manual reminders take time and make it easy for staff to use outdated dates, property details or booking information. A connected workflow helps the agency communicate using the event’s actual context.
Why it matters
Connect the people, property and inspection activity without rebuilding the same information in separate places.
How it works in AGNT X
Follow a typical agency workflow from the first action to the recorded outcome.
1. An event creates the need to communicate
2. AGNT X selects the applicable template
3. The scheduled rule checks eligibility
4. The message is sent through the configured channel
5. Responses and changes inform next steps
A new booking, approaching inspection, change or completed viewing can make a message relevant under the configured workflow rules.
The platform supports platform defaults and agency-specific templates. Email and SMS messages can be prepared with contextual property and inspection variables.
Timing, confirmation status and other relevant conditions determine whether an automated message should be sent. This helps avoid irrelevant or duplicate communications.
Supported SMS or email delivery records the communication against the appropriate context. Staff can review messaging history rather than relying entirely on a separate inbox.
Where supported, incoming SMS and opt-out instructions can be handled as part of the communication workflow.
A practical example
A person books a rental inspection and has not yet confirmed. Based on agency settings, AGNT X can send a confirmation request, then an appropriate reminder before the viewing. If the booking has been cancelled or no longer qualifies, the workflow should not send an irrelevant inspection reminder.
Why it matters
Connect the people, property and inspection activity without rebuilding the same information in separate places.
What this means for your team
Template variables allow communications to reference the correct property, inspection and relevant action.
Templates with context
Timing rules
Communication safeguards
Reminder and confirmation timing are configurable operational behaviours; not every agency needs identical scheduling.
Deduplication, empty-message suppression and provider-result recording help the system avoid repeated or misleading communication attempts.
See the complete workflow
AGNT X connects this part of the process to listings, inspections, bookings, attendance and follow-up. Explore the platform or talk through your agency’s workflow.
See the workflow in action.
Learn more about the AGNT X platform and the way it connects agency inspections.
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